Mandatory Disclosure
Refund Policy
Introduction
This Refund Policy applies to all subscription plans offered by Digisoftmac ("we," "our," "us") for our Refer Pro SaaS and Agency Services. By subscribing to our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
No Refunds Policy
Due to the nature of our subscription-based SaaS and Agency Services, Digisoftmac does not offer refunds for any subscription fees once they have been paid. All subscription sales are final, and we do not provide refunds or credits for any partial-use periods, unused services, or remaining subscription terms. This policy is applicable to all our subscription plans, whether billed on a monthly or annual basis.
Exceptional Circumstances
While our general policy is to not provide refunds, we understand that exceptional circumstances may arise. In such cases, we may, at our sole discretion, consider providing a refund. Exceptional circumstances may include, but are not limited to:
1. Service Disruptions
If our services are completely unavailable for an extended period due to reasons within our control.
2. Billing Errors
If a billing error occurs that results in an incorrect charge to your account.
Requesting a Refund
If you believe you qualify for a refund based on the exceptional circumstances outlined above, please follow these steps to request a refund:
1. Contact Support
Send an email to our support team at support@getreferpro.com with the subject line "Refund Request."
2. Provide Details
In your email, provide a detailed explanation of the reason for your refund request, including any relevant information such as dates, times, and descriptions of the issue encountered.
3. Submit Documentation
Attach any supporting documentation that may assist in reviewing your request.Our support team will review your request and respond within 14 business days. Please note that submitting a refund request does not guarantee that a refund will be issued. We will evaluate each request on a case-by-case basis.
Final Decision
The decision to issue a refund is at the sole discretion of Digisoftmac. We reserve the right to deny any refund request that does not meet our criteria for exceptional circumstances. Our decision on any refund request is final and binding.
Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes to this policy will be posted on our Website and will be effective immediately upon posting. Your continued use of our services after any changes to this policy constitutes your acceptance of the revised policy.
Contact Information
If you have any questions about these Refund Policy, please contact us at:
Digisoftmac- Email: support@getreferpro.com
- Website: https://getreferpro.com